Refund and cancellation policy

Building your website is free. Your plan is billed monthly, in advance, one month at a time, and renews each month until you cancel. Every plan on your subscription is billed the same way, in one monthly payment. We remind you before every renewal, so you are never charged by surprise.

If you pay by autopay, your bank or UPI app tells you before each renewal charge, as Reserve Bank of India rules require.

You can cancel anytime: write to support@brandbasket.in. There is no notice period: your plans keep running until the end of the month you have already paid for, and that month is the last one charged. Your domain stays yours. The design and the content we write stay with Brandbasket and are provided as a hosted service while you are subscribed.

You can add or drop a plan the same way. The change starts from your next monthly bill.

We refund the full amount if you were charged twice, charged after your cancellation took effect, or charged in error or for something you did not order.

We also refund the fees for the affected month if we did not provide what your plan promised and did not put it right within 30 days of your complaint.

We don't refund part of a billing month you have already paid for, or work already delivered. There is no notice period: your plans keep running until the end of the month you have already paid for, and that month is the last one charged.

Domain fees, ad spend and paid tools are paid to their providers, not to us, so their refunds follow the provider's rules.

Refunds go back to the payment method you used, through Razorpay. We start a refund within 5 working days of approving it, and your bank may take a further 5 to 7 working days to show it.

If an autopay charge fails, your bank or Razorpay may try it again. Your plans pause as soon as a payment is due and unpaid; there is no grace period. A website we host goes offline with its content kept safe, and everything comes back as soon as the payment goes through. Your package price and ad credit stay.

Write to our Grievance Officer, Siddique Ahmed, at support@brandbasket.in. We acknowledge every complaint within 48 hours and resolve it within 30 days.